Return Policy

At Renew Plus, customer satisfaction, transparency, and trust are our top priorities. We ensure that every smartphone is properly inspected and verified before it is handed over to the customer.

1. Product Inspection & Verification

Before final acceptance of any order, the device is thoroughly checked in one of the following ways:

• Physically in front of the customer.
• Through a live video call.
• Through a recorded live inspection video shared with the customer.

2. Our Product Assurance

Renew Plus assures customers that the devices supplied by us are:

• No Dead: No completely non-functional device.
• No Folder Damage: No undisclosed physical folder or display damage.
• No Mismatch: The device will match the description and specifications provided.
• No iCloud: No device locked to another person's iCloud account.
• No Stolen Phone: No knowingly stolen or unlawfully sourced device.

3. No Return & No Refund Policy

Once the customer has inspected the device through any of the above-mentioned methods and accepted the order, returns, exchanges, and refunds will not be accepted for change of mind, personal preference, or issues that were clearly disclosed before acceptance.

4. Customer Acceptance

By confirming and accepting the order after inspection, the customer acknowledges the device's disclosed condition and agrees to this policy, subject to applicable laws.

Renew Plus – Transparent Deals, Trusted Devices, Customer Confidence.